Refund policy

At Chaudhary N Sons, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, you may request a return in accordance with this policy.

1. Return Period

Customers may request a return within 7 days of receiving their order.

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The product should be returned with its original packaging, accessories, manuals, and other included items.
  • Proof of purchase or order information may be required.
  • Products damaged due to misuse, accidents, or improper handling may not be eligible for return.

2. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • A description of the problem
  • Clear photos or videos showing the issue

We will review your request and, where appropriate, offer a replacement, repair, or refund.

3. Wrong Product

If you receive an item different from what you ordered, contact us as soon as possible. We will investigate the issue and arrange an appropriate replacement or refund.

4. Non-Returnable Items

Certain products may not be eligible for return, including products that:

  • Have been used, damaged, or altered by the customer
  • Are missing original packaging or accessories
  • Have physical damage caused after delivery
  • Are specifically marked as final sale or non-returnable

5. Return Shipping

If the return is due to our mistake, such as receiving a wrong, damaged, or defective product, Chaudhary N Sons will cover the reasonable return shipping cost.

For other eligible returns, the customer may be responsible for return shipping costs.

6. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed to the original payment method where possible.

The time required for the refund to appear in your account may depend on your bank or payment provider.

7. Exchanges

If an eligible product needs to be exchanged, availability of the replacement product will be confirmed before the exchange is processed.

8. How to Request a Return

To request a return, contact us through our Contact Us page or customer support and provide your order number and reason for the return.

Please do not send a product back without contacting us first.

9. Policy Changes

Chaudhary N Sons reserves the right to update this Return & Refund Policy when necessary. Any changes will be published on this page. 

10. Contact Us

If you have questions about returns or refunds, please contact our customer support team through the contact information provided on our website.